Privacy Policy


We are delighted that you are interested in our company and in our products and services. We would also like you to feel secure in the knowledge that your personal data is safely protected when you visit our websites.

You can access the Website to consult information about our company, products and services, without having to give your personal data.

We take the privacy rights of Users of this Website very seriously and this Privacy Policy explains to You how certain information about You may be processed.

This Privacy Policy is incorporated in and subject to the Terms and Conditions of Use of the First Stop Online Website and the First Stop Online Terms and Conditions of Sales you can find on the Website. By using the Website and placing orders, You expressly consent to the use of Your Data in accordance with this Privacy Policy.

1. Definitions


"FIRST STOP" means the company First Stop Europe NV, incorporated in Belgium having its registered office at Kleine Kloosterstraat 10, 1932 Zaventem, Belgium, recorded in the Register of Legal Entities under n° 0420.639.510 Brussels;

"We"/"Us"/"Our" refers to FIRST STOP;

“User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires;


"Website" means the website located at or any subsequent URL which may replace it;

"You/Your" means you as a User of the Website; and

"Your Data" means any information about You which is personally identifiable, including, without limitation, Your name, address, telephone number, email address, financial details, registration name, password and other information from which You can be identified and which You may disclose to Us or otherwise via the Website at any time.

2. Collection of your data


FIRST STOP collects Your Data when:

2.1 You create an on-line account;

2.2 You make an appointment;

2.3 You place an order;

2.4 You subscribe to a newsletter;

2.4. You make a complaint or enquiry or provide other feedback to Us;

2.5. You submit an entry to a competition or prize draw.

3. Confidential processing of Your Data


Each time you provide personal data, FIRST STOP will handle this information in accordance with the stipulations of this privacy policy and in accordance with legal obligations with regard to the processing of personal data.

We endeavour to take all reasonable steps to protect Your Data. The personal data (name, address, telephone number, email address, etc…) compiled by FIRST STOP will be stored in a protected file that is not accessible to the general public. This file can only be accessed by a limited number of FIRST STOP employees, who need this information for the performance of their duties. Personal data will only be processed for use within FIRST STOP or its subsidiaries.

4. Use Of Your Data


4.1. FIRST STOP uses Your Data to:

4.1.1 process the registration of Your on-line account and maintain Your on-line account;

4.1.2 process and complete appointments You place via the Website;

4.1.3 process and complete orders You place via the Website;

4.1.4 process and deal with any complaints or enquiries made by You;

4.1.5 monitor, develop and improve the Website and Your experience;

4.1.6 investigate any suspected breach of the Terms and Conditions of Use of the First Stop Online Website and the First Stop Online Terms and Conditions of Sales relating to You;

4.1.7 where (and only where) requested by You, to send You and keep You updated with information by email, post, telephone or sms about existing and new services and special offers from Us;

4.1.8 where (and only where) requested by You, to send You information by email, post, telephone or sms about related products or services of selected third parties that may be of interest to You; and

4.1.9 where You are a prize winner, to publish or otherwise make available a list of prize winners.

4.2. To opt-out of receiving any information pursuant to paragraphs 4.1.6 or 4.1.7, You can:

  • amend Your preferences accordingly in Your on-line account;
  • use the facility contained in any such communication; or
  • email Us at stating Your User Name.

5. Passing on Your Data to third parties


5.1. We may pass on Your Data to other parties as follows:

  • to Our employees and agents to administer Your on-line account and orders;
  • some general statistical information about the Website user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties but these details will not include information personally identifying You.

5.2. We may disclose Your Data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms and Conditions of Use of the First Stop Online Website and/or Terms and Conditions of Sales by You or where required by law.

5.3. We do not pass or sell Your Data to third parties for any other purpose than those set out in article 5.1. and 5.2. above. Any marketing is conducted by Us on behalf of third parties and they do not have any access to Your Data.

6. Authorisation of processing


By providing your personal data and in case of direct marketing by asking us to send you offers, promotions or products, you give FIRST STOP express permission to process those data for the above-mentioned purposes. If FIRST STOP wishes to employ your data for other purposes or wishes to pass them on to other organisations or to other companies, then mentioned in this privacy policy, with which it is collaborating, then it will first request your express permission. You may refuse to grant this permission.

7. Access to, Updating and removal of Your Data


7.1. Where You are a registered on-line account holder, You may access and update Your Data contained in Your on-line account. You must make sure that You update Your Data as soon as possible with any and all relevant changes.

7.2. If You would like to receive a copy of Your Data held by Us, please write to Us at First Stop Belgium NV, Kleine Kloosterstraat 10, 1932 Zaventem, Belgium or send Us an email to the following email address:

7.3. You may at any time request that Your data be removed from FIRST STOP files. Requests should be made to the following email address:

7.4. We may charge You a small administration fee to comply with Your request.

8. Use of Cookies


8.1. We draw your attention to the fact that FIRST STOP also may proceed to automatic processing of data collection like cookies. By accessing and using the Website and accepting this Privacy Policy You give Your explicit consent to the use of cookies. Cookies are small fragments of information that we download and save on the hard disk of your computer. This information will be uploaded back to FIRST STOP every time you access a FIRST STOP website. This information verifies your identity, so that you can use the FIRST STOP websites in a more convenient way. Furthermore it enables FIRST STOP to examine the use of its websites more closely and to gather statistical information through which we can optimize the website. You are free to program your browser to inform you each time such a cookie is downloaded or to obstruct the downloading of cookies. Please note that if You set Your browser's settings in such a way that it allows the use of cookies, this is to be considered as an explicit consent to the use of cookies by the Website.

8.2. We do not control the use of cookies by third parties. If You wish to disable cookies then You can do so by readjusting Your browser settings although please note that by disabling cookies You may not be able to register with or use all features of the Website.

8.3. For more information on cookies and how to disable them, You can consult the information provided by the Interactive Advertising Bureau at

9. Children


Individuals under the age of 18 should not supply us with personal data without the consent of a parent or a guardian. We do not request personal data from individuals under the age of 18, neither do we collect such data, nor forward it to third parties.

10. Changes


FIRST STOP reserves the right to amend its security and data protection measures at its own discretion. FIRST STOP will also adjust its data protection information accordingly. By providing your personal data, FIRST STOP assumes that you are referring to the most up-to-date version of our data protection declaration.

11. Location of Your Data


We hold Your Data in Belgium where the Website servers are located.

12. Other links


Please be aware that the Website may link to other websites that may be accessed by You through our Website. We are not responsible for the data policies, content or security of these linked websites. We do not have any control over the use to which third parties may put Your Data where You choose to purchase products or services or otherwise to contact them via this Website.

13. Contact


If You have any questions about Our Privacy Policy or how We use Your Data please contact Us by email at, or write to Us at First Stop Europe NV, Kleine Kloosterstraat 10, 1932 Zaventem, Belgium.

First Stop Ireland

Unit 14 Oak Road Business Park, Nangor Road, Dublin 12

Customer service